A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization’s ability to meet customer requirements.)
The most commonly used for QMS is ISO 9001 standard.
Some people generically refer to the group of documents as a QMS, but specifically it refers to the entire system – the documents just describe it. A QMS is nothing more than good business sense.
A QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A Process Based QMS enables the organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.
A complete ISO 9001 Quality Management System must address all the requirements of ISO 9001, and more specifically must meet the ISO 9001 Documentation Requirements.
Benefits of ISO 9001
ISO 9001 drives best practice and helps organizations:-
- Improve efficiency and profitability of your business.
- Drive organization towards same direction.
- Commitment to process, product and service quality and consistency.
- Acquire and retain customer and increase customer satisfaction.
- Increase employee morale.
- Reduce conflict at work.
- Increase internal communication.